RETURNS

If you would like to return something you’ve bought, please email info@specialelondon.co.uk, using your order number as a reference. We will then arrange collection from you via courier. Provided no more than 28 days have passed since your purchase, and the items are still in their original condition, we will issue a full refund.

Partial refunds for orders with multiple items and/or exchanges are also allowed.

SHIPPING

We currently charge a flat fee of £7.00 for UK deliveries, and £25.00 for the rest of the world, using DHL Express. All UK deliveries should arrive in 24 hrs if made before noon on the previous working day, all international deliveries 2-3 days.

VAT & DUTIES

All prices on the website include VAT. For any orders shipped outside of the UK, you will receive a refund of VAT, though please be aware you may be charged local VAT and duties on import.